Articles by Chelsey Glasson

Photo of Chelsey GlassonChelsey Glasson is a user researcher who has led research programs for a variety of companies, both large and small. She currently works at Google as a user research lead and manager. Outside of work, she keeps busy with raising her two kids, both under the age of three.

10 Steps for Drafting a User Research Program, Part 1

Screenshot of fake email to “UX Researcher” from a product manager stating, “More usability testing, please! Signed, your PM.”

Research project planning provides benefits to both partners and practitioners alike. This article outlines the first five of ten recommended steps for research program planning. [Read More]

UX Goes Global (Book Review)

Book covers

A review of Global UX: Research and Design in a Connected World by Whitney Quesenbery and Daniel Szuc, and The Handbook of Global User Research by Robert Schumacher. [Read More]

Editor’s Note: Let’s Talk About User Experience Careers

UX

Learn to successfully navigate your UX career with this collection of articles. There is valuable advice for everyone from junior to senior UXers. [Read More]

Which Path Is for Me? The Emerging Role of VP of UX

Woman at a crossroads

Ever wonder if you have what it takes to be a VP of UX? Chelsey Glasson and Ian Swinson spoke with twelve UX VPs about their roles. [Read More]

It’s Finally Here! A Book about User Experience Management (Book Review)

Book cover

A review of User Experience Management by Arnie Lund.
A must-read for anyone who is managing user experience teams, or someday aspires to do so, peppered with words of wisdom and advice from industry veterans. [Read More]

An Emerging Tool: Facial Expression Recognition Software

Screen image with a face

New software can read faces to detect basic emotions as someone uses a website, giving a more detailed view of how they react. [Read More]

Another Research Tool (Book Review)

Book cover

A review of Search Analytics for Your Site by Louis Rosenfeld.
Insights about SSA in a practical, straightforward, and enjoyable, with real-world examples. [Read More]

From One Student to Another: Advice for Beginning a Career in User Experience

As you enter the UX job market, remember that each opportunity is a means to build your story and showcase your value or potential impact. [Read More]