Articles by Cliff Anderson

Cliff Anderson is a senior usability engineer with Ally Bank. He has 30 years of experience doing usability testing on more than 3,000 users. He has presented at UXPA and has published in UPA Voice, Boxes & Arrows, User Experience, and Usability Interface. He has degrees from Duke University and Carnegie Mellon, and has been a guest lecturer at UNC, Clemson, Winthrop, and the University of Georgia.  He also presents regularly for the Nielsen Norman Group.

The Five Stages of Grief: Usability Test Observer Edition

In this humorous piece, Cliff Anderson proposes a comparison between Kubler-Ross’s Five Stages of Grief and the experiences of observers new to the usability testing process. [Read More]

¿Habla Español?: Testing and Designing for U.S. Latino Users

This article discusses a series of cross-cultural usability studies run with Spanish speaking immigrants to the U.S., looking in particular at their special characteristics and challenges. [Read More]

The View From Here: Who Would Want to Do Usability?

This article looks at the results of a Myers-Briggs Type Indicator (MBTI) survey with eighty usability professionals. [Read More]