Keep Asking “Why?” Curiosity, Delighting in Difference in Asia

Staying curious and hungry for new clues to context helps UX designers to build empathy with users and create intuitive solutions that address individual needs and aspirations. [Read More]

Service Design in Long-term Oriented Cultures: How to Handle “Oh Snap” Situations

Cultural differences between Western and Asian countries can impact how customers perceive service failures. Understanding these differences can have a large impact on your business. [Read More]

Tracking User Behavior with Big Data: A Model for Detecting Pain Points in the User Experience

A combination of strategic quantitative tracking and qualitative follow-up can reveal hidden problems within a product that have meaningful business and user experience implications. [Read More]

Collaborating Across Cultures: Designing UX Studies for Japan

Designing global research requires being sensitive to cultural differences. Tokyo-based researchers, who often partner with international clients, share tips on conducting UX studies in Japan. [Read More]

Growth Development: A Chinese Chasing Game to More Users

Chinese technology companies like Weibo and Alibaba are using UX to scale their businesses by turning their customer base into a fan base. [Read More]

Rubes Cartoon: Ratings and Reviews in the Wild

Find more of Leigh Rubin’s cartoon humor and and even book Leigh as a speaker at your next event at rubescartoons.com/events.html (c) 2016, Leigh Rubin, Syndicated Cartoonist [Read More]