Caroline Jarrett is a user experience consultant based in the United Kingdom. She became fascinated with the problem of getting accurate answers from users when she was consulting with HM Revenue and Customs (the UK tax authority) on how to deal with large volumes of tax forms. She became an expert in forms design, and is co-author, with Gerry Gaffney of Forms that Work: Designing Web Forms for Usability.
Janice (Ginny) Redish is president of Redish & Associates, Inc., in Bethesda, Maryland, USA. Ginny was an invited speaker at the first UPA conference and has been active in UPA since then. Her work has brought her numerous awards. Her most recent book, Letting Go of the Words—Writing Web Content that Works, can help you make your web content work for everyone.
Kathryn Summers focuses on making medical information easier for people with lower literacy skills to find, navigate, and read on the Web. She teaches user research, usability testing, and interaction design for the University of Baltimore's master's program in Interaction Design and Information Architecture.
Kath Straub works with organizations and agencies to design, integrate, and evaluate content that shapes consumer behavior. Kath Straub is currently the principal of Usability.org. She holds a Ph.D. in Brain and Cognitive Sciences from the University of Rochester (New York).