Articles about Government

Usability Testing for Healthcare Portals: Even Small Problems Add Up

Want to fix the web portals for a major government initiative? Usability testing with health consumers helped improve CoveredCA, a portal in California. [Read More]

Redesigning Centrelink Forms: A Case Study of Government Forms

Daunting as they are to develop, government forms with improved usability save money by reducing the need to contact customers, correct errors, and deal with bad data. [Read More]

The ELMER Experience: A Standard for Government Forms

There is a comprehensive set of principles and specifications for usability in internet forms called ELMER. [Read More]

A Mandate for Usability: A Mexican manifesto on usability and accessibility for government websites

Discussion of the signing of the “Manifesto on Usability and Accessibility for Mexican Government Websites” at the conclusion of the Usability and Accessibility for the Web International Seminar (UA Web 2007). [Read More]

Resuscitating the User Experience: A Touchscreen Systemfor EMS and Fire Rescue Professionals

When updating a touchscreen medical record program, a user-centered design process fixed a number of critical usability issues and resulted in a user experience and financial success. [Read More]

New Faces for Local e-Government Sites

The requirement of UK local councils to “carry out 100 percent of council services electronically” led to user-centered re-designs of the Salisbury and Aberdeenshire e-government websites. [Read More]

A New Website Architecture for Salisbury District Council

The UK’s requirement of local councils to “carry out 100 percent of council services electronically by the end of 2005” lead to updates to the first Salisbury District Council website. [Read More]

Learning Lessons from Citizen Involvement at Aberdeenshire Council

Aberdeenshire Council's website followed a user-centered design process, simplifying the journeys through a large site and providing easier online information and services. [Read More]

In the Service of Citizens: Persuasion is Fine but Legislation is Quicker

Difficult-to-use tools create user mistrust, which prevent new technologies from succeeding financially. Needs, habits, and characteristics of users must be considered for a product to be successful. [Read More]

Encouraging Participatory Democracy: A Study of 30 Government Websites

Websites of public authorities are barely taking advantage of the power of the participatory citizen. We studied the main sites of thirty public authorities and identified several innovative approaches. [Read More]

The View from Here: E-Government Needs to Do More to Ensure Citizens’ Privacy

As governments increasingly move to online channels, they must do so without compromising the privacy of citizens. [Read More]

Citizen-Centric Computing (Issue 3.1)

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Remote or in-person, solo or in teams, and designing a government portal. (Full text not available) [Read More]