Articles about User Research

Deal Them Again: Card Sorting Revisited (Book Review)

A whole book on card sorting? This book is replete with solid advice, clearly written and illustrated, and well supported by case studies and examples. [Read More]

What Do You Mean? How to Write Good Questions

When designing forms, a background in survey methodology and social research can facilitate a transition into user-centered design. [Read More]

Forms on the Go: Usable Forms for the Mobile Web

screencap of web form

Designing forms for the mobile web confronts unique challenges that are difficult to test and are not completely in the developer’s control. [Read More]

Conducting Field Studies with Older Adults Lessons for Recruiting and Testing Older Users

Field testing and field research work especially well with older adults, if you are sensitive to their needs in both the recruiting and data collection process. [Read More]

Safer Skies: Usability at the Federal Aviation Administration

Study of user communities that make up the air traffic control system and the information, navigation and communication technologies they use. [Read More]

Zooming In and Zooming Out: Real-life Customer Experience Research

Evolving our customer-centric tools forms the basis for mutual understanding and challenges us to find the optimal moments for integration. [Read More]

A Clever Startup: Combining Qualitative and Quantitative UX Research

Our Spout project illustrates how smaller organizations and startups can benefit from conducting cutting-edge, integrated qualitative and quantitative user experience research. [Read More]

The World’s a Stage: Using Acting to Validate a Wearable Product Concept with Users

Acting, when used to validate a wearable product concept, describes the right target group, identifies use situations, and contextualizes issues to be addressed in product development. [Read More]

Cultural Probes: Understanding Users in Context

Probes force designers to think about the context and motivations of use, thus building a stronger understanding of the target audience and potentially leading to more informed designs. [Read More]