Articles by David Strom

David Strom is one of the leading experts on network and internet technologies and has written and spoken extensively on topics such as VOIP, convergence, email, cloud computing, network management, internet applications, wireless, and web services for more than 25 years. He has written two books on computer networking and run numerous B2B IT-based technical publications. Twitter: @dstrom

Regaining Trust: What to Do AFTER a Security Breach

Handling a security breach has UX implications. Three case studies of how Home Depot, Wendy’s, and Omni Hotels responded to such incidents show how to maintain and regain customer trust after a breach. [Read More]