All 19-3-November-2019 articles

(English) Designing for Social Technologies: Responsible Privacy Design

(English) Concerns about negative social consequences can be a barrier to online participation. UX designers have the opportunity and responsibility to design for overcoming this. [Leia mais]

(English) The Cost of Bad Design (Book Review)

(English) Tragic Design, by Jonathan Shariat and Cynthia Savard Saucier, reveals how design choices can negatively impact users and provides techniques to avoid harmful design decisions. [Leia mais]

(English) Evaluating Smart Speaker UX: Guidelines and Approach

(English) As the IoT world continues to expand, researchers need to understand what to take into account when evaluating and improving the design of smart speakers. [Leia mais]

(English) The Fourth Lens: Making Design Thinking Work for Digital Health

(English) When designing healthcare experiences, we need to prove the effectiveness of our solutions as much as we need to consider their desirability, feasibility, and viability. [Leia mais]

(English) Creating and Implementing a Scorecard System to Increase Organizational User Experience Maturity

A group of musicians giving a concert on stage, including a piano player, drummer, and stand-up bass.

(English) In this article, the author walks through the process they used to build and roll out a user-centric scorecard to help teams increase UX maturity. [Leia mais]

(English) A Day in the Life of a UX Manager

Photo of two people discussing something on a laptop.

(English) A look into the daily life of UX managers who play a unique role in UX practice. [Leia mais]

(English) Can Voice-Driven Virtual Assistants Help Eliminate Physician Burnout?

Photo of a physician in an examining room recording patient information on a tablet; there is a subset screenshot of a medical record with a microphone symbol.

(English) Cumbersome medical software is a leading cause in physician dissatisfaction and burnout. But that story could change if physicians had a voice-driven virtual medical assistant. [Leia mais]

(English) Human-to-Human Interaction Style in Voice User Interface Design

(English) Voice-enabled devices are gaining the ability to mimic human-to-human interactions fairly well. This article outlines some general guidelines to consider when designing voice user interfaces. [Leia mais]

(English) The Perils of Low-Hanging Fruit: Assessing “Viability” within the Minimum Viable Product

(English) UX design teams reaching for low-hanging fruit for MVP products may fall into the trap of focusing on “minimal” to the detriment of “viable.” [Leia mais]

(English) Five Years of UX Research Operations Improvements at Novo Nordisk: A Retrospective Reflection

Two researchers place various physical tools near

(English) Over the past five years, Novo Nordisk has systematically iterated and improved on their UX research processes, increasing the design influence on product development. [Leia mais]

(English) Designing Great Voice User Interfaces—More than Creating Good Conversations

Figure 1. Voice user interfaces in our everyday devices.

(English) Interactive voice responses (IVR) have been becoming ubiquitous in customer support call centers since the early 2000s. But designing for these conversational experiences presents unique challenges compared to traditional graphical user interfaces. To help readers navigate this emerging space, the authors share a case study in researching and designing for the IBM Technical Support Phone System. [Leia mais]

(English) Rubes Cartoon: Voice Interfaces

Cartoon showing a lady sitting on a bench and enjoying a bird's song; cat thinking of the bird as food; and worm thinking of the bird as danger.

Desculpe-nos, mas este texto esta apenas disponível em Inglês Americano. [Leia mais]