Skip to content Skip to sidebar Skip to footer

Sponsor Ad

Cartoon Corner


Issue 22.4 | December 2022

EHR user interface with a customer list control.

Schemas: Strategizing User Experience

Schemas inform people in performing the simplest tasks to entering data in complex systems such as Electronic Health Records. People use assimilation and accommodation to adapt schemas to new situations, but overreliance on users’ accommodation affects cognitive load and usability. Understanding schemas informs a strategic user experience that focuses on…

Read more

Customer Interaction examples

Building UX into Development: Create the Ultimate Customer Portal

A customer portal is more than just an add-on to a customer support team. Customer portals are like a second home to customers, helping them solve their problems on the go. User experience is crucial in designing a customer-centric portal and should be involved early in the development process.

Read more

Walter Emanuel, A Dog Day, Wikimedia Commons.

Eating Our Own Dog Food: A Metacognitive Analysis of UX Unicorns

A poll of UX professionals shows an increasing number identify as both designers and researchers while the industry complains of a decline in the depth in UX practice. This article takes an in-depth look at the metacognitive processes used in each role and the ways in which they conflict with…

Read more