Articles by Caroline Jarrett

Photo of Caroline JarrettCaroline Jarrett is a user experience consultant based in the United Kingdom. She became fascinated with the problem of getting accurate answers from users when she was consulting with HM Revenue and Customs (the UK tax authority) on how to deal with large volumes of tax forms. She became an expert in forms design, and is co-author, with Gerry Gaffney of Forms that Work: Designing Web Forms for Usability.

“이 질문에 대답할 정도로 저를 신뢰하시나요?” 신뢰와 데이터 품질

Rewards, Effort, Trust in a triangle

질문은 그냥 질문이 아니다. 질문은 사용자가 조직으로부터 기대하는 것과 그 대화에서 성취하고자 하는 것의 정황에서 발생하는 사회적인 교환의 일부이면서, 대화이다. [자세히 읽기]

(English) Design to Read: Guidelines for People Who Do Not Read Easily

(English) This article explores the possibility that similar guidelines for designing and writing clearly and simply can make reading easier for many groups and many situations. [자세히 읽기]

(English) Editors’ Note: A Fascination with Forms

Sorry, this entry is only available in English. [자세히 읽기]