Designing in Healthcare: Learning through Experience

An example of text edited for readability.

A UX graduate entering an unexpected field yields career lessons gleaned from experiences in healthcare and Alzheimer’s research. [Read More]

An Introduction to Design Justice (Book Review)

Maria Flores

A review of Design Justice, by Sasha Costanza-Chock, introduces the practice of design justice, an approach that aims to challenge structural inequalities. [Read More]

Explaining the Unexplainable: Explainable AI (XAI) for UX

Meg Kurdziolek

Explainable artificial intelligence (XAI) can help UX professionals advocate for better experiences in machine learning-driven products. [Read More]

UX Integration: The Proverbial Stumbling Stones on the Road to UX Paradise

Figure 1. Obstacles on the road to the proverbial UX paradise.

Many UX professionals have a strong desire to fully integrate user experience into their organizations. There are many obstacles that might challenge perfect integration. [Read More]

Diversity, Equity, and Inclusion (DEI): Inclusive Design Plus Accessibility

Sarah Paglliaccio

Diversity, equity, and inclusion (DEI) initiatives in the United States and across the globe result in inclusive and accessible design principles that can be implemented in everyday practice. [Read More]

Improve Your Usability Tests: Learnings from Evaluating 100-Plus Usability Tests

Figure 5. A candidate’s behavior may be interpreted by the participant as disrespectful.

Evaluation of videos and usability test reports from 100-plus UX professionals obtaining CPUX-UT certification gives expert insights into improving usability testing and collecting meaningful findings. [Read More]

Rubes Cartoon: Health

Directing to Care: Technology to Help Patients Find Their Way

Directing to Care: Technology to Help Patients Find Their Way

The Mayo Clinic app provides step-by-step navigation through its buildings to direct patients to their appointment’s check-in desk. New research and software focus on wayfinding and obtain usage data through eye tracking glasses. Logistical challenges are covered for conducting this type of research using Tobii glasses in a large hospital. [Read More]

Customer Experience: A Major Factor in Customer Portal Success

Remote User Research: Opportunities for Adoption in Asia

Webbed MD