Designing for Social Technologies: Responsible Privacy Design

Concerns about negative social consequences can be a barrier to online participation. UX designers have the opportunity and responsibility to design for overcoming this. [Read More]

The Cost of Bad Design (Book Review)

Tragic Design, by Jonathan Shariat and Cynthia Savard Saucier, reveals how design choices can negatively impact users and provides techniques to avoid harmful design decisions. [Read More]

Evaluating Smart Speaker UX: Guidelines and Approach

As the IoT world continues to expand, researchers need to understand what to take into account when evaluating and improving the design of smart speakers. [Read More]

The Fourth Lens: Making Design Thinking Work for Digital Health

When designing healthcare experiences, we need to prove the effectiveness of our solutions as much as we need to consider their desirability, feasibility, and viability. [Read More]

Creating and Implementing a Scorecard System to Increase Organizational User Experience Maturity

A group of musicians giving a concert on stage, including a piano player, drummer, and stand-up bass.

In this article, the author walks through the process they used to build and roll out a user-centric scorecard to help teams increase UX maturity. [Read More]

A Day in the Life of a UX Manager

Can Voice-Driven Virtual Assistants Help Eliminate Physician Burnout?

Human-to-Human Interaction Style in Voice User Interface Design

Cartoon showing a lady sitting on a bench and enjoying a bird's song; cat thinking of the bird as food; and worm thinking of the bird as danger.