UX Strategy is a practical guide for product designers and researchers to better understand business strategy. The first two chapters define business strategy and introduce the author’s 4 tenants…
Trauma-informed user research methods drawn from the author’s clinical experience provide strategies for ethically negotiating consent, redirecting trauma narratives, and ensuring participant and researcher well-being.
UX researchers often write bespoke surveys to evaluate each new product or feature set with users, resulting in duplicate work, slower launch cycles, and limited opportunities to compare user sentiment…
The Mayo Clinic app provides step-by-step navigation through its buildings to direct patients to their appointment’s check-in desk. New research and software focus on wayfinding and obtain usage data through…
Asia is experiencing a user research boom, with the number of professionals growing rapidly. However, remote research as a practice is still not widely accepted across all Asian countries, due…
The emotional impact of the pandemic has taken its toll on people’s mental health, which has greatly intensified the need for accessible and usable mental healthcare. The UW ALACRITY Center…
Learn how cognitive interviewing can improve your surveys so you really get the data you need. Surveys are a common method for collecting data from users. To ensure you get…
Over the past five years, Novo Nordisk has systematically iterated and improved on their UX research processes, increasing the design influence on product development.
This article discusses the challenges faced, the importance of UX research, and the research process in the Indian manufacturing industry in the era of the Internet of Things.
Business origami is a participatory design method for creating a map of the ecosystem surrounding a product, design, or other solution.