By viewing the employee experience (EX) through a user experience research and design lens, companies can constantly gather meaningful data to learn and make ongoing, iterative improvements to employees’ working…
A customer portal is more than just an add-on to a customer support team. Customer portals are like a second home to customers, helping them solve their problems on the…
Customer portals—employed across almost every industry and the internet—can integrate customer experience (CX) into a UX design to drive customer satisfaction and success. UX and CX are fields of their…
Even when in-person collaboration is not possible, virtual tools and workshops can align a distributed team around an Experience Vision for a product ecosystem.
Industry leaders focus on the big picture: the end-to-end customer journey or experience. Here’s how to gauge the level of CX development in your organization.
Today’s focus on intangible experiences means designers seek new ways to collaborate with organizations. Service design marries human-centered design with organizations’ operational and process capabilities.今天对无形体验的关注，意味着设计者要寻求新的方式与组织进行合作。服务设计将以人为中心的设计理念与组织的操作和处理能力紧密结合在一起무형적 경험에 대한 오늘의 초점은 디자이너들이…