Articles by Dana Botka

Dana Botka has helped hundreds of public employee teams create clear content that has both reduced citizen hassles and their own business logjams. Her home base is the Washington State Department of Labor and Industries, which supports her passion for making information accessible to all citizens, especially when critical to their rights, their health, and their livelihoods. Twitter: @soplain

UX Performance Metrics: How to Measure Change

When practitioners can produce data to show how content and design changes affect efficiency and customer sentiment, the work is more accepted and utilized. [Read More]