Articles by Dana Botka

Dana Botka has helped hundreds of public employee teams create clear content that has both reduced citizen hassles and their own business logjams. Her home base is the Washington State Department of Labor and Industries, which supports her passion for making information accessible to all citizens, especially when critical to their rights, their health, and their livelihoods. Twitter: @soplain

用户体验绩效指标:如何衡量变化

如果从业者可以获得数据,来揭示内容和设计变化如何影响效率和客户情感,那么工作就将更容易被接受和利用。 [阅读详情]