Articles by Danielle Cooley

For the last 17 years, Danielle Cooley has been applying UX research and design techniques to a variety of technologies for such companies as Hyundai, Pfizer, Graco, Enterprise Rent-a-Car, Fidelity, MasterCard, and more. Passionate about UX evangelism, she is a frequent speaker at UX and developer conferences. Twitter: @dgcooley

Regaining Trust: What to Do AFTER a Security Breach

Handling a security breach has UX implications. Three case studies of how Home Depot, Wendy’s, and Omni Hotels responded to such incidents show how to maintain and regain customer trust after a breach. [Read More]