Articles by Danielle Cooley

Danielle Cooley is Founder & Principal of DGCooley & Co., a bespoke strategy and research consulting practice. Her work in research and design has been applied to a variety of digital and analog products for such companies as Hyundai, Pfizer, Graco, Enterprise Rent-a-Car, Fidelity, MasterCard, and more. A frequent conference speaker, Danielle has a BE in Biomedical and Electrical Engineering from Vanderbilt University and a MS in Human Factors in Information Design from Bentley University. You can find Danielle online at http://dgcooley.com, and she tweets sporadically @dgcooley.

他の専門家たちの手法から学ぶ:ユーザビリティ調査報告書の比較検討

Screenshot from a variety of reports.

An experimental insight into how Comparative Usability Evaluation studies and reports are done. [続きを読む]

信頼の回復:セキュリティ侵害後の措置

セキュリティ侵害への対処法は、UXに影響を及ぼす。ホーム・デポ、ウェンディーズ、オムニ・ホテルが、セキュリティ侵害にどう対応したかについての3例のケーススタディは、問題発覚後に顧客の信頼を維持し回復する方法を示している。 [続きを読む]