Articles by Jean Fox

Jean FoxJean Fox is a UX Researcher at the US Bureau of Labor Statistics, which collects much of their data through surveys administered to businesses and individuals. Jean has been in UX for over 30 years and has led a wide variety of UX research efforts, including many usability tests. Twitter: @jeanharrisfox

Cognitive Interviewing: A Method to Evaluate Surveys

Learn how cognitive interviewing can improve your surveys so you really get the data you need. Surveys are a common method for collecting data from users. To ensure you get the data you want, you must ask questions that truly reflect your research goals. Cognitive interviewing is a useful method for evaluating how well users can understand and answer your questions. In this article, we describe cognitive interviewing and compare it to usability testing, showing the similarities and differences, so you can start using cognitive interviewing to improve your own surveys. [Read More]

US Government UX Work: Challenges, Strategies, and Good News

Despite facing challenges of complexity, size, and limited resources, UX professionals are making great strides and finding more support in the US Federal government. [Read More]