Articles by Graham Johnson

As director of Advanced Technology and Research for NCR, Graham Johnson sets research and technology directions, initiates key university-based research relationships, drives innovation, and manages the group. Previously, as assistant director of NCR’s Knowledge Lab, London, he established the research agenda for the consortium-based, award-winning advanced innovation center. Prior to NCR, he helped build the usability consulting group within Philips in the Netherlands. He holds a BA (Honours) degree in Psychology and a M. Sc. in Work Design and Ergonomics.

The People’s Money Machines: Automatic Teller Machines in China

Chinese users perceive ATMs as convenient and modern. However, our research highlighted a pattern of behavior that did not match our expected use of ATMs. [Read More]