Articles by Jen Hocko
Jen Hocko has been a web developer, technical writer, and interaction designer at both large and small organizations. She has an M.S. in Human Factors from Bentley University, and works at The MathWorks, where she manages a team that focuses on improving the usability of both custom-built and procured business software.
User-Centered Procurement: Evaluating the Usability of “Off-the-Shelf” Software
UX teams must extend the role of usability evaluation to the "off-the-shelf" software procurement process itself. [Read More]