Articles by Jerrod Larson

Jerrod has been a UX manager at leading companies such as Qualtrics, Alaska Airlines, and Amazon. He’s been in the UX field for over 15 years, and has a Ph.D. and Master’s in Human-Centered Design from the University of Washington.

On Becoming a UX Manager: New Skills, Requirements, and Rewards

Stepping into a UX management role is easier when you understand the opportunities and challenges of your new job. [Read More]

User-Centered Procurement: Evaluating the Usability of “Off-the-Shelf” Software

sample evaluation form

UX teams must extend the role of usability evaluation to the "off-the-shelf" software procurement process itself. [Read More]

Absent, Undefined, Undervalued: Usability in Technology Research Firm Software Evaluations

Usability practitioners should understand how their management decides upon enterprise software, reading and responding to reports in order to ensure usability is a key factor in the decision-making process. [Read More]