Articles by John Kille

John Kille, PhD is a Principal UX Engineer/Researcher at MSTS, a global FinTech company. Over the past decade he has led extensive user-centered design and customer research projects in the lab, online, and in the field across the US and in countries such as India, Germany, and the Netherlands. Twitter: @johnkille

(English) Creating and Implementing a Scorecard System to Increase Organizational User Experience Maturity

A group of musicians giving a concert on stage, including a piano player, drummer, and stand-up bass.

(English) In this article, the author walks through the process they used to build and roll out a user-centric scorecard to help teams increase UX maturity. [자세히 읽기]

현재 고객: 카노 모델(Kano model)은 페르소나를 새롭게 하는 데 도움이 됩니다.

카노 모델(다섯 가지 범주로 평가한 고객 만족)에 따라 제품과 인간 행동의 진행을 이해하면 자신의 페르소나를 새롭게 하는 데 도움이 될 수 있습니다. [자세히 읽기]