Articles by John Kille

John Kille, PhD is a Principal UX Engineer/Researcher at MSTS, a global FinTech company. Over the past decade he has led extensive user-centered design and customer research projects in the lab, online, and in the field across the US and in countries such as India, Germany, and the Netherlands. Twitter: @johnkille

(English) Creating and Implementing a Scorecard System to Increase Organizational User Experience Maturity

A group of musicians giving a concert on stage, including a piano player, drummer, and stand-up bass.

(English) In this article, the author walks through the process they used to build and roll out a user-centric scorecard to help teams increase UX maturity. [Leer más]

Clientes actuales: El modelo Kano ayuda a mantener actualizados a los arquetipos de personas

Entender la progresión de los productos y el comportamiento humano según el modelo Kano (la satisfacción del cliente medida en cinco categorías) puede ayudarlo a renovar sus personas. [Leer más]