Articles by Josephine Scott

Josephine Scott is Assistant VP of UX Research & Accessibility at Synchrony Financial. She facilitates customers' "ah-hah!" moments and synthesizes them into design solutions. She also advocates accessibility through training and research. Before UX, she served as a state election official and retains her passion for better civic experience. Twitter: @josies


当在新的大样本研究工具中使用参与用户的视频时,用户体验专业人员可以担任正确处理道德难题的把关者。 [阅读详情]

(English) Recommendations on Recommendations: Making usability usable

(English) Guidelines for developing useful and usable recommendations—that is, recommendations that are likely to be accepted, implemented, and that significantly improve the system. [阅读详情]