Articles by Keisha McKenzie

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Keisha McKenzie, M.A., is a technical editor and institutional policy writer at Texas Tech University. Now completing her doctoral dissertation in technical communication and rhetoric, she researches how public institutions and governments interact with their users through policy communication.

Role Reversal: Testing for Ease of Learning and Recall

When testing a software package, include traditional roles found in a pyramidal training model but also a reversed, "train the trainer" round. [Read More]