Articles by LaDawn Jentzsch

Picture of LaDawn JentzschLaDawn Jentzsch is a user researcher at Google who has advanced web search and messaging products at Google through user research and design sprints. At home, she and her husband manage their brood of children whose ages range from teen to toddler.

10 Steps for Drafting a User Research Program, Part 1

Screenshot of fake email to “UX Researcher” from a product manager stating, “More usability testing, please! Signed, your PM.”

Research project planning provides benefits to both partners and practitioners alike. This article outlines the first five of ten recommended steps for research program planning. [Read More]