Articles by Sara Mesing

Photo of SaraSara Mesing is an account manager at XPLANE, a design consultancy based in Portland, Ore. She focuses on pioneering an HCD approach at all levels of the organization. Prior to her current position, she worked in service design, user acquisition marketing and event management. Sara holds an MBA with a focus on design strategy from Case Western Reserve University.

服务设计:面向极致客户体验的内部流程

Service design diagram

今天对无形体验的关注,意味着设计者要寻求新的方式与组织进行合作。服务设计将以人为中心的设计理念与组织的操作和处理能力紧密结合在一起 [阅读详情]