Articles about 정부

사용자에 대한 공감 찾기: 평이한 언어 모델

Image of a form letter

정보가 관료적이고 낯설고 권력지향적이거나 대단히 중대한 경우. 사람들이 큰 문제와 중요한 결정에 직면한 이런 상황에서는, 평이한 언어가 사용자 경험의 중요한 부분입니다. [자세히 읽기]

이용 가능한 건강 포털 제작하기: Healthcare.gov로부터 배운 교훈

주요한 정부 계획을 위한 웹 포털을 마련하고자 합니다. 의료 소비자를 대상으로 한 사용성 검사는 캘리포니아주의 포털인 CoveredCA를 개선하는 데 도움이 되었습니다. [자세히 읽기]

(English) Redesigning Centrelink Forms: A Case Study of Government Forms

(English) Daunting as they are to develop, government forms with improved usability save money by reducing the need to contact customers, correct errors, and deal with bad data. [자세히 읽기]

(English) The ELMER Experience: A Standard for Government Forms

(English) There is a comprehensive set of principles and specifications for usability in internet forms called ELMER. [자세히 읽기]

(English) A Mandate for Usability: A Mexican manifesto on usability and accessibility for government websites

(English) Discussion of the signing of the “Manifesto on Usability and Accessibility for Mexican Government Websites” at the conclusion of the Usability and Accessibility for the Web International Seminar (UA Web 2007). [자세히 읽기]

(English) Resuscitating the User Experience: A Touchscreen Systemfor EMS and Fire Rescue Professionals

(English) When updating a touchscreen medical record program, a user-centered design process fixed a number of critical usability issues and resulted in a user experience and financial success. [자세히 읽기]

(English) New Faces for Local e-Government Sites

(English) The requirement of UK local councils to “carry out 100 percent of council services electronically” led to user-centered re-designs of the Salisbury and Aberdeenshire e-government websites. [자세히 읽기]

(English) A New Website Architecture for Salisbury District Council

(English) The UK’s requirement of local councils to “carry out 100 percent of council services electronically by the end of 2005” lead to updates to the first Salisbury District Council website. [자세히 읽기]

(English) Learning Lessons from Citizen Involvement at Aberdeenshire Council

(English) Aberdeenshire Council's website followed a user-centered design process, simplifying the journeys through a large site and providing easier online information and services. [자세히 읽기]

(English) In the Service of Citizens: Persuasion is Fine but Legislation is Quicker

(English) Difficult-to-use tools create user mistrust, which prevent new technologies from succeeding financially. Needs, habits, and characteristics of users must be considered for a product to be successful. [자세히 읽기]

(English) Encouraging Participatory Democracy: A Study of 30 Government Websites

(English) Websites of public authorities are barely taking advantage of the power of the participatory citizen. We studied the main sites of thirty public authorities and identified several innovative approaches. [자세히 읽기]

(English) The View from Here: E-Government Needs to Do More to Ensure Citizens’ Privacy

(English) As governments increasingly move to online channels, they must do so without compromising the privacy of citizens. [자세히 읽기]

(English) Citizen-Centric Computing (Issue 3.1)

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(English) Remote or in-person, solo or in teams, and designing a government portal. (Full text not available) [자세히 읽기]