Articles by Brooke Fan

Brooke Fan HeadshotBrooke Fan is a business systems analyst at Philips Lifeline, focused on service value creation, guiding strategic direction given business needs and constraints, branding, infrastructure, and customer experience. She holds a B.S. in Management Engineering from WPI and is completing a master’s degree in Strategic Design and Management at the Parsons School of Design.

Online Healthcare: Designing Senior-Friendly Privacy

Challenges in creating an online service experience at Philips Home Monitoring for senior users included privacy, user experience, legacy system constraints, and communication. [Read More]