Articles by Brooke Fan

Brooke Fan HeadshotBrooke Fan is a business systems analyst at Philips Lifeline, focused on service value creation, guiding strategic direction given business needs and constraints, branding, infrastructure, and customer experience. She holds a B.S. in Management Engineering from WPI and is completing a master’s degree in Strategic Design and Management at the Parsons School of Design.


在针对老年用户的飞利浦家庭监控项目中,为了营造在线服务体验,需要面临各种挑战,包括隐私、用户体验、旧系统局限和交流。 [阅读详情]