Articles by Carol J. Smith

Carol J. Smith has an 18-year career in UX/UXR (12 with Agile) managing teams, collaborating on complex problems, and working across industries and platforms. She holds an MS in HCI from DePaul University, enjoys volunteering with UX organizations, and is currently working to improve the self-driving experience. Twitter: @carologic

AUX3: Making UX Research Track with Agile

A process diagram of dual track agile/UX work cycles.

The AUX3 model (Agile UX with 3 Tracks) proposes a framework for fitting the user experience cycle into the Agile process. [Read More]

A Turn of Phrase: The Politics of UX Language

Successful collaborations start with clear expectations, and to set clear expectations, we need a common language. [Read More]

Negotiation: You Already Do It – Now Own It

Part of a diagram for priorities

Mastering negotiation can lead to both professional and personal gain. User experience professionals need negotiation skills to effectively advocate on behalf of user needs. [Read More]