This article describes UX considerations and the interaction designer’s role in building artificial intelligence applications. Challenges, best practices, and examples of building chatbots are discussed.
Dabby Phipps
Dabby Phipps is a UX Designer/Researcher for CIO Design at IBM. She’s worked in various domains including healthcare, military, sales, IT support, and chatbots. Dabby has many years of experience conducting research in support of chatbots and has spent several years writing cognitive intents for an internal IT support chatbot. Twitter: @lbw8lrrh