Articles by Jean Fox

Jean FoxJean Fox is a UX Researcher at the US Bureau of Labor Statistics, which collects much of their data through surveys administered to businesses and individuals. Jean has been in UX for over 30 years and has led a wide variety of UX research efforts, including many usability tests. Twitter: @jeanharrisfox

(English) Cognitive Interviewing: A Method to Evaluate Surveys

(English) Learn how cognitive interviewing can improve your surveys so you really get the data you need. Surveys are a common method for collecting data from users. To ensure you get the data you want, you must ask questions that truly reflect your research goals. Cognitive interviewing is a useful method for evaluating how well users can understand and answer your questions. In this article, we describe cognitive interviewing and compare it to usability testing, showing the similarities and differences, so you can start using cognitive interviewing to improve your own surveys. [Leia mais]

Trabalho de experiência do usuário do governo norte-americano: Desafios, estratégias e boas notícias

As novas leis e o apoio do executivo para obter melhor experiência do usuário no governo federal dos EUA ajudarão as pessoas que trabalham arduamente apesar dos desafios de complexidade, tamanho e recursos limitados. [Leia mais]