Implementing effective content planning processes, that incorporate understanding of real users’ needs, to create usable content strategy and cohesive customer narratives.
Editor UX
New tools for high fidelity prototypes make it critical to test with equally polished and realistic content.
Corporate writers explain six reasons why people read documentation, and how the writer’s style of writing changes based the user’s need and motivation.
A user experience designer must have three key abilities to create ethical and human products: to think thoroughly, think widely, and think deeply.
When practitioners can produce data to show how content and design changes affect efficiency and customer sentiment, the work is more accepted and utilized.
An evaluation of eight civic engagement platforms that are attempting to use technology to increase civic engagement with local governments.
A case study from Code for America shows how user-centered design can be used to reduce barriers to accessing social services online and offline.
When you design a website for a fundraising event, there are many roles to consider, each with different needs. Untangling the relationships and roles is the critical first step.
Designing mobile apps for emerging markets with more than 60 languages and 215 million people requires a balance of designing, technology, user experience, and simplicity.
Looking at the concept of scarcity can lead to new ways of understanding users, designing for their needs, and making the best use of their resources.