Articles by Fei Ren

Fei Ren is a UX designer and consultant living in Ann Arbor, MI. Fei has worked with a variety of large companies, small businesses, startups, and non-profits within the user experience design and research field. His website:

Design de serviço em culturas voltadas para longo prazo: como lidar com situações de insatisfação

(English) Cultural differences between Western and Asian countries can impact how customers perceive service failures. Understanding these differences can have a large impact on your business. [Leia mais]