Articles by Giaele Roccia

Giaele Roccia works at CSI-Piemonte, one of the largest Italian information and communications technologies (ICT) companies in the public sector. CSI-Piemonte is a consortium of fifty-four organizations, including the Piedmont Region administration, two universities in Turin, the City of Turin, and the Province of Turin, all the provinces in the Piedmont region, several municipalities, local health service offices, agencies, an association of municipalities, and a mountain community. She leads a usability research team that develops innovative user interaction for online public services.

In the Service of Citizens: Persuasion is Fine but Legislation is Quicker

Difficult-to-use tools create user mistrust, which prevent new technologies from succeeding financially. Needs, habits, and characteristics of users must be considered for a product to be successful. [Read More]