Articles by Heather Nam

Photo of HeatherHeather Nam is the director of usability research at Mediabarn Inc. Located in Reston, Virginia, Mediabarn is a strategic interactive agency that offers design and development services as well as professional placement services and a state-of-the-art usability testing lab. Heather has moderated several thousand research interviews and usability sessions for a variety of products, industries, and services.

Usability Script and Moderator’s Guide: 2 Tools or 1? Communicating with Study Respondents

A good script allows a moderator to support conversation with a participant, learning from the participant’s freedom, while still providing the necessary controlled environment. [Read More]