Articles by Josephine Scott

Josephine Scott is Assistant VP of UX Research & Accessibility at Synchrony Financial. She facilitates customers' "ah-hah!" moments and synthesizes them into design solutions. She also advocates accessibility through training and research. Before UX, she served as a state election official and retains her passion for better civic experience. Twitter: @josies


UX専門家は、大規模なサンプルを用いた新しいリサーチツールにおいてユーザーの参加状況のビデオを使用する際、倫理的課題に正しく対処するための門番の役割を担うことができる。 [続きを読む]

(English) Recommendations on Recommendations: Making usability usable

(English) Guidelines for developing useful and usable recommendations—that is, recommendations that are likely to be accepted, implemented, and that significantly improve the system. [続きを読む]