Articles by Kuldeep Kelkar

Kuldeep is VP of UX Consulting and Professional Services at UserZoom. He has more than 15 years of UX research, design, and engineering experience within large enterprises, and has written and spoken about related topics at major conferences around the world, including the annual UXPA and SigCHI conferences. Prior to UserZoom, he was Head of UX at TATA Consultancy Services and Director of UX Design and Research at PayPal, where he worked for nearly a decade.

A Metrics-Based Model of the 21st Century Enterprise

by ,

By connecting standard UX metrics such as NPS to product, enterprise, and financial metrics, UX professionals can make a precise and defensible case for their work. [Read More]