Articles by Russell Willerton
Russell Willerton is an associate professor of English at Boise State University, where he teaches courses in technical communication. He is writing a book, Plain Language and Ethical Action, for Routledge. He recently presented at the 2013 conference of Plain Language Association International (PLAIN).
Finding Empathy for Users: A Plain Language Model
When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience. [Read More]
