Articles by Russell Willerton
Russell Willerton is an associate professor of English at Boise State University, where he teaches courses in technical communication. He is writing a book, Plain Language and Ethical Action, for Routledge. He recently presented at the 2013 conference of Plain Language Association International (PLAIN).
寻找用户的同理心：平实语言模型
当信息有“官僚气息”、“不熟悉”、“以权益为本”或“爱挑剔”这样特征时。在这些情况下，当用户面临重大问题和重要决策时，平实的语言会成为用户体验的重要组成部分。 [阅读详情]
