A review of Conversations with Things by Diana Deibel and Rebecca Evanhoe details this indispensable guide to all things chat and voice. This book includes practical design guidelines and purposeful guidance on privacy and inclusion. Topics include talking like a person, basic and advanced design considerations, and guidelines for implementation.
Diversity, equity, and inclusion (DEI) initiatives in the United States and across the globe result in inclusive and accessible design principles that can be implemented in everyday practice.