Articles by Suzanne Boyd

Suzanne Boyd is the founder and CEO of Anthro-Tech, with extensive experience leading user-centered design and customer research initiatives for government organizations, non-profits, and organizations with a social impact mission. She is a thought leader and expert in institutionalizing user-centered design, cross-channel customer experience and e-government strategy. Twitter: @AnthroTechUX

Illuminating the Journey: Improving Public Transit Rider Experience

How quantitative research, field testing, and lab usability studies helped this project efficiently move people, calm traffic, and ease urban congestion. [Read More]