Articles by Teresa Mak

Photo of TeresaTeresa Mak leads the Experience Strategy team for the Digital Innovation Lab at DIRECTV. The team strategizes customer experiences across all verticals of the company, exploring the customer experience using design-thinking methods.

与一线人员协作：为支持而设计
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通过观察、游戏风暴、共创实践和故事连环画让客户支持团队帮助设计一个聊天界面，让 UX 团队领会到协作的价值。 [阅读详情]