Articles by Torrey Podmajersky

Torrey Podmajersky writes UX, communications to customers, and how-to articles for Microsoft. She specializes in making difficult moments easier, for instance when people are worried about privacy, family safety, or account security. Her goal is to communicate the truth with kindness. Twitter: @torreybird

What to Write: Communicating Based on User Need

Corporate writers explain six reasons why people read documentation, and how the writer's style of writing changes based the user's need and motivation. [Read More]