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Victor Yocco

Victor Yocco is a UX researcher with over 15 years of experience. His current focus is researching generative and agentic AI applied to enterprise software. He is the author of the books Design for the Mind (Yocco 2016) and Designing Agentic AI Experiences (Yocco 2026).

1 article published

Researching What Changes: UX Methods for AI Systems That Learn Over Time

This article covers three practical approaches for studying agentic AI when the system’s behavior is a moving target. Trust is inherently longitudinal over time. A snapshot study capturing the moment alone describes almost nothing about how the relationship is changing, which misses the evolving relationship arc. The author discusses using modified diary studies, longitudinal trust…
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