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Enhancing UX Through AI: A Transformative Partnership

This article reviews promising technologies leveraging AI to improve everyday experiences through chatbots, accessibility features, and predictive analytics. AI tools even assist in UX design with accessibility adjustment and optimization. The integration of AI into UX offers exciting possibilities, yet it raises significant ethical concerns about data privacy, algorithm bias, and transparency. UX designers must…
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Technology Moats: The Dark Pattern of Intentional Friction Barriers

Corporations desire to hear their customer complaints…or do they? We take a close look at ways companies use technology to raise the drawbridge on customers. Technology barriers exist for many reasons; some are good and some are bad. Automated customer service systems can speed up the support process for customers while cutting costs for businesses.…