A Civic Technologist’s Practice Guide by Cyd Harrel shows what it’s like to work in the field of civic technology by offering a roadmap for how to get started working in the field, a glimpse into the day-to-day work, and the big challenges faced within this field.
UX design teams reaching for low-hanging fruit for MVP products may fall into the trap of focusing on “minimal” to the detriment of “viable.”
Journey maps are a powerful tool that can help define a complex user landscape, attain user and stakeholder buy-in, and empower problem solving.
Social media and public policy has become linked, and the connection looks like it will grow stronger over time.
A research team learns how to incorporate qualitative research methods into their work by examining user perceptions of and experiences with cybersecurity.
When practitioners can produce data to show how content and design changes affect efficiency and customer sentiment, the work is more accepted and utilized.
A case study from Code for America shows how user-centered design can be used to reduce barriers to accessing social services online and offline.
How a user centered design process makes openFDA accessible for the public, developers, and agencies (globally). Learn how you can improve consumption of large government datasets.
Despite facing challenges of complexity, size, and limited resources, UX professionals are making great strides and finding more support in the US Federal government.
Creating a collaboration space for projects spanning 30 countries in Latin America, an organization learned lessons about the need for a strong UX process.