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User Experience

The Magazine of the UXPA

Inclusive Design
Book Reviews

Inclusive Design (Book Review)

Inclusive Design for a Digital World includes practical advice and strategies for designing inclusive and accessible products that take into consideration best practices used around the world. These strategies also ensure that people who have auditory, cognitive, neurological, physical, speech, visual disabilities, or situational challenges with access are fully able to use products we design.
June 5, 20220Likes0Comments
Figure 1. Voice user interfaces in our everyday devices.
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Designing Great Voice User Interfaces—More than Creating Good Conversations

Interactive voice responses (IVR) have been becoming ubiquitous in customer support call centers since the early 2000s. But designing for these conversational experiences presents unique challenges compared to traditional graphical user interfaces. To help readers navigate this emerging space, the authors share a case study in researching and designing for the IBM Technical Support Phone…
November 22, 20190Likes0Comments
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