Articles about UX metrics


遵循最佳实践的系统性用户研究能够产生良好的结果,但是这些结果是否“可靠”或“有效”呢?本文将介绍我们如何将这些社会科学概念运用于用户体验研究。 [阅读详情]

(English) Creating and Implementing a Scorecard System to Increase Organizational User Experience Maturity

A group of musicians giving a concert on stage, including a piano player, drummer, and stand-up bass.

(English) In this article, the author walks through the process they used to build and roll out a user-centric scorecard to help teams increase UX maturity. [阅读详情]

Startups and UX: Relating Success to Good UX Practices

Research conducted on startups in Detroit, Michigan proves that the success of any startup hinges on the employment of UX to feed the ROI. [阅读详情]


Are designers the key to closing the trust gap? They might be. This article showcases the practicalities of how. [阅读详情]


可用性成熟度模型 (UMM) 用于规划、衡量和跟踪产品开发期间的可用性增长,以便团队了解他们的产品何时准备好可以发布。  [阅读详情]

将指标与业务关联:21 世纪公司的用户体验模型

通过将 NPS 等标准用户体验指标与产品、企业和财务指标关联起来,用户体验专业人员可以精确地说明自己的工作的价值。  [阅读详情]